Membership:
1. All persons aged 12 or above, can apply to become a Member of the Seychelles PLUS Programme.
2. An individual identification number is assigned to
each member
and membership takes effect on the date of the first use
of this
number. The membership number assigned to each member is
for the exclusive use of the member as stated on the
membership card.
3. If no points are earned on a members account for a minimum period of 1 year, the account will be terminated.
Tier Levels:
1. Each member will be assigned a membership number and
will
be assigned to a tier level. The tier level is dependant
on the
points accumulated for travel during the previous
calendar year.
Tier levels are not effected by promotional or
compensation
points.
2. Promotional points or any form of compensation
credited to
your account, will not affect your Tier Level.
PLUS points:
1. Airline and Travel Agent employees, including their families,
travelling on rebated/discounted tickets cannot claim
points.
2. In the event that a member is also a member of
another
Frequent Flyer Programme, he/she cannot accumulate
points
under both programmes for the same flight sector.
3. Travel on Trade Concession, Discounted or Package
Fare tickets
does not qualify for points. Points earned to member
accounts
are independent of the paying party of the ticket.
4. To claim PLUS points not recorded on the periodical
statements
sent by Air Seychelles, the Member must produce evidence
of
the qualifying travel (tickets & boarding cards) with
the claim
form. Credit for past flights will only be given if the
flight in
question was less than 6 months from the date of the
initial
query. No credit will be given to members prior to date
of
joining the club.
5. Involuntary reroute- Seychelles PLUS members who have
been
involuntary rerouted by Air Seychelles for whatever
reason are
eligible for credit equivalent to the distance of the
original travel
arrangement (even if involuntary rerouted journey was on
another airline/s). Upon completion of travel, members
should
contact the local Seychelles PLUS office with relevant
document:
Copy of Ticket and or boarding card.
6. PLUS Points are non-transferable to any member or non-member and are non-redeemable for cash.
PLUS rewards:
1. All reward requests (Flights, Excess Baggage, CIP Lounge) should be made on a Reward Request form signed by the Member and forwarded to your closest Air Seychelles Sales & Reservations office at least 15 days before the desired departure date. When collecting your rewards, proper identification is required either in the form of Identity cards or passports.
2. All Reward flight requests, both in Pearl and Economy class, will be confirmed up to 30 days before departure, subject to availability at the time of making the request.
3. Rewards that have been issued and still valid
yet not used by the member can be re-issued for another
date or destination. A penalty charge of SCR 100 or 100
PLUS points will however be charged . Tickets are only
valid on Air Seychelles flights, except in the case of
some Air Seychelles flights which are operated by a
foreign carrier. Seychelles PLUS is not liable to
re-issue any stolen, lost or damaged reward documents.
Rewards when issued are deducted from a members account
whether used or not.
4. Reward flight and Upgrade requests will be subject to availability. Peak seasons should be avoided when redeeming points due to the high load.
5. When redeeming points for excess baggage, the maximum allowance per passenger will depend on the booked capacity of the flight. Gold members flying in Pearl class will receive the 30kgs allowance and the 20kg excess allowance Gold tier benefit, but will be restricted to redeeming a maximum of 20kg additional excess baggage with their points.
6. Rewards cannot be used in conjunction with
promotional fares or special offers etc.
7. A member may redeem points from his account, to allocate a reward to another person (member or non-member). This request must be made as per the applicable rules above.
Expiry of PLUS points:
1. As of March 2010, all points acquired will have a 2 year validity period. For example, points acquired on 12th of April 2010 will expire at midnight on 12th of April 2012.
Legal Terms:
1. Air Seychelles reserves the right to refuse or
withdraw membership of Seychelles PLUS.
2. Air Seychelles reserves the right to terminate
or change the Seychelles PLUS Programme and/or its terms
and conditions at any time, giving reasonable notice
where possible. The airline will not be liable for any
damage or loss resulting from such termination or
change.
3. Members are responsible for airport and
government taxes and any other costs that may arise as a
result of membership of the programme.
4. Air Seychelles reserves the right to terminate
membership if the Terms & Conditions above are not
respected or if there is sufficient evidence
to show that there has been any attempt to misuse the
programme. Should membership be terminated, all points
accumulated will be cancelled.
5. Air Seychelles General Terms & Conditions of
Transport will apply to reward flights.
6. The Terms & Conditions shall be governed and
construed in accordance with the laws of the Seychelles.
|